"We arrived at Newark Airport for our flight on Sunday night. When we tried to check in we were told that the flight was cancelled and we had to wait until Monday morning to return to Toronto. We arrived at the airport today at 7 am to find out our flight was delayed by at least 6 hours. We will be lucky to leave by the early afternoon. These nightmare delays are all because of maintenance problems on the aircraft which porter seems to be unable to fix. Unlike other airlines, Porter will not book you on another airline when they cancel flights so you are completely at their mercy. We tried to get on an Air Canada flight but the last min ticket price was 1300 dollars + taxes. This is the worst flight experience I have ever had. I will never fly this airline again. "

Kevin O'Doherty, October 31, 2008

"I arrived at the airport for the 13:30 flight EWR-YYZ but, like Mr. Mass, I was told the flight was cancelled due to 'technical' reasons. Keep in mind that Porter's 'break-even' load is 20 passengers. I was put on a flight 3 hours later. It only had 48 passengers on board. Clearly the earlier flight was undersold and was cancelled as a result. I told my story to several people who had had similar experiences with this airline. A $10 meal voucher and $50 toward another flight may be fine for leisure passengers but what about business travellers who need to get to their destination on time? The lounge in Toronto, the uniforms and the on-board service do not make up for the airline's inability to service the markets it flies to. "